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Ravenswood Surgery8 New RoadForfarAngus, DD8 2AETel: 01307 463 558
Ravenswood Surgery GPs will speak to patients who have requested an appointment on the telephone to assess their needs and will allocate an appropriate appointment to the patient if required. This enables them to allow an appropriate length of time for the patient to be seen by the appropriate healthcare professional.
Consultation hours are between 08:00 and 18:00 in a flexible manner to match the demand of our patients.
Please be on time for your appointment and be ready to answer telephone appointments at the scheduled time. If you are late or miss the telephone call, the doctors may not be able to see you or call you back and you may be asked to make another appointment.
If you are late for the Practice Nurse you will be seen at the first available opportunity or at the end of surgery, or alternatively you have to option to book another appointment. This will minimise disruption to other patients.
Near to Me Consultations
Ravenswood Surgery is currently holding Near To Me Consultations. To access these appointments you will need access to a smart device. The reception staff will send an information leaflet with all the details prior to your appointment. The link to enter this service can be found below:
First Contact Physiotherapy Appointment
If you have a problem that you feel would benefit from Physiotherapy, Ravenswood Surgery can now book appointments with the First Contact Physiotherapy Service. Please ask our Reception staff for more information.
We currently do not offer an extended hours service due to the COVID -19 pandemic.
Telephone appointments are available. This avoids trips to the Practice that are not necessary and ensures the patient can speak to a GP or Practice Nurse.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
Phone NHS24 on 111 to seek advice.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced)
Our Practice has strong links with the medical school at Ninewells Hospital and occasionally has visits from medical students from Dundee University during surgeries or visits.
Our Practice is also a training practice: - training doctors specialising in General Practice. These doctors are usually attached to the practice for a period of 1-3 years. While they are fully qualified doctors, they are in training to become a GP and so surgeries or home visits may be joint, supervised or videotaped.
You will be advised of this beforehand and if you have any objection please advise the receptionist or GP accordingly.