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Ravenswood Surgery8 New RoadForfarAngus, DD8 2AETel: 01307 463 558
The Practice contracts with NHS Tayside Board to provide the following services, which are more fully described in the General Medical Services Contract. Patients should note that they will be asked to attend the appropriate healthcare professional when accessing these services, which may not always be the GP.
Those living with long term conditions in Angus may have experienced delays to their routine long term conditions reviews over recent months. This is due to the Covid pandemic and the national guidance issued to General Practices about how to reduce risks to patients by avoiding all but essential consultations.
In line with most recent updated National Guidance, General Practices across Angus will be starting to gradually reintroduce routine reviews for those requiring them through a mix of telephone, video consultation and face to face reviews.
A great deal has been learned during the Covid pandemic about how much more can be done by telephone or video conferencing using Near Me. While we know some of these options are not suitable for every condition or every individual, patients who have had consultations with their healthcare practitioners by phone or video conference are very positive about the experience and most would be keen to use again.
Many people who receive routine reviews of their long term conditions would normally receive them on their birthday month. This will be affected this year but practices are considering safe ways to prioritise those patients who need their reviews soonest, as well as gradually catching up with reviews over the next few months.
Should anyone living with a long term condition have concerns about their condition, they should not wait for their invitation for a review, but instead contact their General Practice directly to discuss.
All GP practices are contracted to provide core services for their patients. The practice also provides the following:
If you are a patient living with a chronic disease (e.g. diabetes, asthma, COPD, hypertension, mental health issues, stroke, ischaemic heart disease, rheumatoid arthritis and epilepsy) we help by monitoring your health. Sometimes this involves reviewing things here at the practice.
For a lot of people with chronic diseases, what you do day-to-day can make a big difference to the management of your condition and the quality of life you experience. Making changes to your lifestyle may be a part of this, which may include changing what you're eating, stopping smoking, being more active and reducing your alcohol intake. It can be hard to make changes and know where to start. For some help with this, the following website has information and worksheets that might help you plan out and make any changes. http://www.moodcafe.co.uk/wellbeing-and-lifestyle/making-healthier-lifestyle-choices.aspx. Our practice Health Psychologists might also be able to help you, see our Staff section for more information about them.
We also know that living with a chronic disease, can be difficult. The following website has various information and resources to download around physical health problems, that you may find useful: http://www.moodcafe.co.uk/wellbeing-and-lifestyle/physical-health.aspx It also has an A-Z of health conditions, including links to relevant charities: http://www.moodcafe.co.uk/national-helplines/physical-health-conditions.aspx
Asthma Management: By appointment with the Practice Nurse.
Cervical Smears: Appointments with the practice nurse are available for this.
Contraception/Family Planning: GPs, Practice Nurses and Health Visitors all give family planning advice including emergency contraception. Referrals can also be made to Lour Road for the insertion and removal of contraceptive devices.
Diabetic Management: By appointment with the Practice Nurse and in conjunction with Ninewells Hospital where needed.
Diet Advice: By appointment with the Practice Nurse. The Health Visitor can also provide information and advice on health related topics e.g. smoking, alcohol and exercise.
Immunisations/Vaccinations: Appointments will be sent out by the Immunisation Team; 1st child immunisation require an appointment with the GP beforehand.
New Patient Medical: By appointment with the Health Care Assistant within one month of registering. This will be the only medical information available until your notes are sent to us.
Travel Immunisations: Are no longer provided by GP Surgeries.
Treatment Room: By appointment with the Practice Nurse or Health Care Assistant for blood test, injections, dressings, blood pressure readings, etc. Where possible appointments before 11am are kept for blood samples which have to be sent to the lab.
Wart Clinic: By appointment with the Health Care Assistant every month.
Weight Management: By referral from your GP and by appointment with the Practice Nurse .
Paediatric Screening: All GPs are qualified to assess pre-school children. The Health Visitor will contact you and advise the parent to make an appointment with the GP to complete this.
Physiotherapy: First Contact Physiotherapy appointments are now available and can be booked by our Reception Team. Please ask for more details.
Postnatal Care: Please advise the Practice on discharge. The Community Midwife, Health Visitor and GP provide care in the home. A 6-week postnatal appointment is strongly recommended and new mothers should make this appointment.
Psychologist: A psychologist from Angus Adult Psychological Therapies Team can be seen by referral.
Sleep Clinic: By referral from the GP.
Smoking Cessation: All local Pharmacies deliver smoking cessation advice and support.
Stress Management: By referral from the GP to either the Health Visitor, Counsellor or Psychologist.
Warfarin monitoring: Once stabilised patients will be referred to the service operated from Whitehills Hospital
Other Services available - please click on the links below:
Pharmacy First poster
ADVICE & VACCINATIONS
It is likely that this will eventually be a service that will be provided by the Community Pharmacy's.
In the meantime, we would like to provide you with some details of where you can find help and advice if you are due to be travelling in the near future.
Phone 01382 432108 or
If you are travelling abroad please request a "Travel Advice" form in plenty of time before you intend to go away - ideally 12 weeks before. There is further information about countries and vaccinations required on the links below:
Travel Health Advice
Travel Advice Form
Travelling in Europe
If you are travelling to Europe the EU has published useful information for travellers on the European website.
Some services provided are not covered under our contract with the NHS and therefore attract charges. Examples include the following:
The fees charged are based on the British Medical Association (BMA) suggested scales and our reception staff will be happy to advise you about them along with appointment availability.
Health Data Collection and Health Observatory
The staff at this Practice record information about you and your health so that you can receive the right care and treatment. We need to record this information, together with the details of the care you receive, so that it is available each time we see you.
The information recorded about you may also be used for reasons other than your personal care, for example, to help to protect the health of the general public, to plan for the future, to train staff and to carry out medical and other health research or studies.
Thus, we are involved in a health observatory based on anonymised patient information. The reasonable security measures and anonymisation processes are in place to comply with the relevant data protection regulations. If you would like opt out of this data collection scheme, please let your doctor know and your records will not be collected for use for this Observatory. This will not affect your care in any way.
If anything to do with the Observatory or derivative research would require that you provide additional information about yourself, you will be contacted by your GP to see if you are willing to take part; you will not be identified in any published results.
You have a right of access to your health records. If at any time you would like to know more, or have any concerns about how we use your information, please ask reception for more details.
A list of published research using the THIN database is available upon request. Please contact Michelle Page on telephone number 020 7501 7540 or email email@example.com for a copy.
EVERYONE WORKING WITH OR FOR THE NHS HAS A LEGAL DUTY TO KEEP INFORMATION ABOUT YOU CONFIDENTIAL.
Data Protection Notice
Ravenswood Surgery processes personal identifiable information that relates to patients and is therefore required by law to comply with the General Data Protection Regulations (GDPR), which protect your privacy and ensure that your personal information is processed fairly and lawfully.
We use personal information on different groups of individuals including:
The personal information we use includes information that identifies you like your name, address, date of birth and postcode.
We also use more sensitive types of personal information, including information about racial or ethnic origin; political opinions; religious or philosophical beliefs; genetic and biometric data, health; sex life or sexual orientation.
The information we use can relate to personal and family details; education, training and employment details; financial details; lifestyle and social circumstances; visual images; details held in the patient record.
We use personal information to enable us to provide healthcare services for patients; research; supporting and managing our employees; maintaining our accounts and records.
Ravenswood Surgery as data controller is required to have a legal basis when using personal information. Ravenswood Surgery considers that performance of our tasks and functions are in the public interest. So when using personal information our legal basis is usually that its use is necessary for the performance of a task carried out in the public interest, or in the exercise of official authority vested in us. In some situations we may rely on a different legal basis; for example, for compliance with a legal obligation to which Ravenswood Surgery is subject to, for example under the Public Health etc (Scotland) Act 2008 we are required to notify Health Protection Scotland when someone contracts a specific disease.
When we are using more sensitive types of personal information, including health information, our legal basis is usually that the use is necessary:
When you do not provide information directly to us, we receive it from other individuals and organisations involved in the delivery of health and care services in Scotland. These include NHS Boards and primary care contractors such as dentists, pharmacists and opticians; other public bodies e.g. Local Authorities and suppliers of goods and services.
Depending on the situation, where necessary we will share appropriate, relevant and proportionate personal information in compliance with the law, with the following:
It is sometimes necessary to transfer personal health information overseas for example if you require urgent medical treatment abroad. When this is needed information may be transferred to countries or territories around the world. Any transfers made will be in full compliance with NHSScotland Information Security Policy.
This section contains a description of your data protection rights within Ravenswood Surgery.
The right to be informed
We must explain how we use your personal information. We use a number of ways to communicate how personal information is used, including:
The right of access
You have the right to access your own personal information.
This right includes making you aware of what information we hold along with the opportunity to satisfy you that we are using your information fairly and legally.
You have the right to obtain:
Although we must provide this information free of charge, if your request is considered unfounded or excessive, or if you request the same information more than once, we may charge a reasonable fee.
If you would like to access your personal information, you can request this information by contacting:
Practice Manager Lorna Batchelor, Ravenswood Surgery, 8 New Road, Forfar DD8 2AE
Once we have received your request and you have provided us with enough information for us to locate your personal information, we will respond to your request without delay, within one month. However If your request is complex we may take longer, by up to two months, to respond. If this is the case we will tell you and explain the reason for the delay.
The right to rectification
If the personal information we hold about you is inaccurate or incomplete you have the right to have this corrected.
If it is agreed that your personal information is inaccurate or incomplete we will aim to amend your records accordingly, normally within one month, or within two months where the request is complex. However, we will contact you as quickly as possible to explain this further if the need to extend our timescales applies to your request. Unless there is a risk to patient safety, we can restrict access to your records to ensure that the inaccurate or incomplete information is not used until amended.
If for any reason we have shared your information with anyone else, perhaps during a referral to another service for example, we will notify them of the changes required so that we can ensure their records are accurate.
If on consideration of your request Ravenswood Surgery does not consider the personal information to be inaccurate then we will add a comment to your record stating your concerns about the information. If this is case we will contact you within one month to explain our reasons for this.
If you are unhappy about how Ravenswood Surgery has responded to your request for rectification we will provide you with information on how you can complain to the Information Commissioner’s Office.
The right to object
When Ravenswood Surgery is processing your personal information for the purpose of the performance of a task carried out in the public interest or in the exercise of official authority you have the right to object to the processing and also seek that further processing of your personal information is restricted. Provided Ravenswood Surgery can demonstrate compelling legitimate grounds for processing your personal information, for instance; patient safety or for evidence to support legal claims, your right will not be upheld.
There are other rights under current Data Protection Law however these rights only apply in certain circumstances. If you wish further information on these rights please contact The Manager.
The right to complain
NHS Tayside employs a Data Protection Officer to check that personal information is used in a way that meets data protection law. If you are unhappy with the way in which we use your personal information please contact NHS Tayside’s Data Protection Officer using the contact details below.
Data Protection Officer, Maryfield House (South), Mains Loan, Dundee, DD4 7BT, Telephone 01382 424436
You also have the right to complain about how we use your personal information to the Information Commissioner’s Office (ICO). Details about this are on their website at www.ico.org.uk.
Documents can be made available in other languages and formats on request.
Important Notice GPs and their teams cannot issue vaccination exemption certificates.
Further information on the vaccination exemption certificates scheme, including information on safe vaccination and routes to obtain an exemption can be found on the Scottish Government and NHS Inform websites. Alternatively you can phone the free NHS Covid helpline on: 0808 196 8565